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AIRCALL CRM GOLDMAN SACHS 1B TSEBLOOMBERG SOFTWARE
AIRCALL CRM GOLDMAN SACHS 1B TSEBLOOMBERG PROFESSIONAL

Because at some point, with 100 customers, we received too much feedback, and it became unclear what to develop. One of the best decisions we made at the end of 2014 was to make our early beta customers pay for the service.

What made the difference at that time was our ability to not confuse our grand, long-term ambition (coming from the perfect storm idea) with the small weekly steps we made by listening to our customers and our intuition. But we were merely a call-forwarding service to mobile phones. Our ambition was huge: Reinvent the business phone. With that product, we got a handful of customers, mostly two or three users, independent contractors, small agencies, e-commerce start-ups, etc. Everything on Aircall had to be instant, hassle-free, and doable for a 10-year-old. Our main angle, at the start, was simplicity, a beautiful UI/UX, and ease of use. In 2014, we had an MVP: an easy-to-use phone system to get numbers all over the world and share calls across a team with collaborative features.

And businesses were asking for collaborative solutions more and more, coming from the ideas of Atlassian and Slack.Īt the time, we had not yet figured out the breadth we would later give to the product, but we believed in these “perfect storm” conditions and knew something cool was bound to happen.

WebRTC, the technology behind Google Meet, was getting standardized and deployed widely, enabling any browser to become a phone app.

AIRCALL CRM GOLDMAN SACHS 1B TSEBLOOMBERG SOFTWARE

New telecommunications cloud infrastructures were emerging, offering the opportunity to build software without the hassle of building a telecom stack.

Existing phone system offerings were old, commodity hardware–oriented, and if you wanted an international system, productivity, and collaboration, you had to go for complex call center software that needed months of implementation.

What got us excited as product mock-ups matured is that there was a “perfect storm” opportunity:

AIRCALL CRM GOLDMAN SACHS 1B TSEBLOOMBERG PROFESSIONAL

They had the idea of creating SaaS softwares for all the key tools that businesses use, including email, media monitoring, professional credit cards, and phone calls. But let’s cut the shit 😀 that’s not the case here!Īircall started within eFounders, the start-up studio created by Thibaud Elziere and Quentin Nickmans. Often, entrepreneur ideas are born out of personal stories and anecdotes. As co-founders, we wanted to share a few stories about our journey as a source of inspiration for today’s and tomorrow’s entrepreneurs. More than the vanity “unicorn” status that we reached in June 2021, Aircall is a story of hard work, resilience, team spirit, and ambition. If we look at the famous Bessemer benchmark “From $1M to $100M” it took us exactly six years from $1M ARR to $100M like Wix, Zapier and a few others did! It took us eight years of sweat, grit, mistakes, and successes to get there. So today in that spirit of transparency, we’re happy to announce that we’ve recently surpassed the $100 million ARR milestone. And since day one, we’ve had a Slack bot that publishes our current MRR every morning. By the way, transparency is at the center of our values, that is why for the past eight years we’ve been communicating regularly to our entire team our most important metrics, our ARR, our NPS, our profit margins, and more. We believe that in these uncertain times, our customers, prospects, and partners deserve transparency. We’ve decided to open our books, YES, you read right: We are making Aircall revenue public!

As we hit the $100 million ARR milestone, co-founders Olivier Pailhes and Jonathan Anguelov share a reflection on the past eight years and what’s to come.